Privacy Policy

1. Introduction

Welcome to VortexAssault ("we", "us", "our"). VortexAssault is operated by VortexAssault Pty Ltd (ABN 47 123 456 789), a company registered in New South Wales, Australia, with its registered office at Level 12, 680 George Street, Sydney NSW 2000.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. This Privacy Policy applies to all personal information collected through our website vortexasault.info and any associated services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our website.

2. What Information We Collect

We may collect the following categories of personal information:

• Contact information: Your name, email address, phone number, and postal address when you submit a contact form, subscribe to our newsletter, or otherwise communicate with us.
• Usage data: Information about how you interact with our website, including pages visited, time spent on pages, links clicked, and referring URLs.
• Device and technical data: Your IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Cookie data: Information stored in cookies and similar tracking technologies as described in our Cookie Policy.
• Communications: The content of messages you send us via contact forms, email, or other channels.

We do not collect sensitive information (such as health information, racial or ethnic origin, or financial account details) unless you voluntarily provide it and we have a lawful basis for collecting it.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you complete forms on our website, subscribe to our newsletter, or contact us.
• Automatically through cookies, web beacons, and similar technologies when you visit our website.
• From third-party analytics providers (such as Google Analytics) that collect aggregated usage data.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and other communications you have subscribed to.
• To analyse website usage and improve our content, features, and user experience.
• To comply with our legal obligations under Australian law.
• To detect, prevent, and address technical issues or fraudulent activity.
• To send you administrative information, such as updates to our policies.

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected without your consent.

5. Disclosure of Your Information

We may disclose your personal information to:

• Service providers: Third-party companies that assist us in operating our website and delivering our services (e.g., email delivery services, analytics providers, web hosting providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Legal authorities: Where required by law, court order, or other legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months. Usage and analytics data is retained in anonymised or aggregated form.

7. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is served over HTTPS, and access to personal data is restricted to authorised personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete, or out-of-date personal information.
• Complain about a breach of the Australian Privacy Principles.
• Opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites, including game publishers, tournament organisers, and streaming platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, VortexAssault Pty Ltd, Level 12, 680 George Street, Sydney NSW 2000, Australia
• Phone: +61 2 9264 1000

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.